RETURN & EXCHANGE
ProsPHair Shop is to provide you with full lace wigs that are made to a high standard of quality craftsmanship and only the best premium 100% virgin hair available. We realise that purchasing a full lace wig is an investment and want to ensure that your experience with us is a pleasant one that you will be happy with.
We accept return of products. Customers have the right to apply for a return within 7 days after the receipt of the product.
Customers will only be charged once at most for shipping costs (this includes returns); We are not responsible for the freight and duties incurred on returns.
Due to sanitary reasons we do not accept returns or give exchanges for full lace wigs that have been worn, styled, where the lace or hair has been cut or products have been applied to the unit such as glue or hair products etc. We offer refunds as long as the terms below are met, the full lace wig is still in its brand new condition and have not installed it.
We can only warrant you refund after we receive the item in good conditions as we send to you. And you should be responsible for the shipping fee.
All orders canceled within 12 hours of purchase will be eligible for a full refund.
All orders canceled within 24 hours will be eligible for a 50% partial refund.
All orders cannot be canceled or changed after 24 hours.
Return & Refund:
We do not offer refunds on returns for these situation:
* All the hair colors are show at the pictures and description, please select carefully, we cannot support refund due to your personal reason.
* Only regular priced items can be refunded, unfortunately sale items and custom wigs cannot be refunded.
* We cannot accept returns for confirmed customer sized or customer self designed hairpiece.
* If you buy the wrong size of wig cap or wrong hair length due to personal reasons, we do not support refund or return.
* We cannot accept returns on items that have been installed or damaged by improper cleaning method.
DO NOT alter the lace wigs in any way:
DO NOT cut the lace
DO NOT tear the lace wig or rip the lace wig
DO NOT put glue on the lace wigs or adhesive on the lace wig
DO NOT put products on the lace wig
DO NOT put any chemicals on the lace wig
DO NOT dye the lace wig
DO NOT style or cut the hair of the lace wig
DO NOT perm the lace wig
DO NOT wash or condition the lace wig
DO NOT wear the lace wig
Be careful when applying or removing your full lace wig and always follow the care instructions that are given with your purchase. We will not be responsible for lace wigs that are ripped, torn or damaged by the customer, or any one else after purchase. Lace wig units that are ripped or torn by the customer are not subject to an exchange or refund.
You must read understand and agree to act accordingly to the above policy before purchasing a lace wig product.
* All refund will be handled on working days (From Monday to Friday), do not including weekends and holidays.
Custom Clearance Taxes:
We do not accept the refund requets on you refusing to sign for the parcel because of the taxes.
All of our orders are shipped as "D.D.U"(Delivered Duties Unpaid), Prosphair Shop can not be held responsible for any accrued additional charges such as taxes, duties or tariffs that may apply to international orders.
To find out more about this, please contact your local custom office.
Please use other shipping companies for example Fedex, UPS , DHL and USPS. When shipping wigs, please state the value price is between $ 20 to $ 30, as you will pay less tariffs. We do not accept EMS because both parties have to pay huge tariffs.
If you are going to ship an item back to us, you should contact our customer support first; our customer representative will clarify for you and you need to ship the item back to us within 7days (from the date the item is received).Please provide a detailed explanation in the return package, including the order number, receiver and the reason why return).
We provide a modification service for our customers, who can send back the hairpiece to us and get the hairpiece modified within 7 working days. However, in this case, customer should be responsible for the shipping fee forth and back.
Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns.
Any more questions, please feel free to send E-mails to: firstname.lastname@example.org